Evaluation & Deployment Support
Commercial startup use of ToggleLogic Free does not require a support agreement. Inspection, contribution, and non-production evaluation of the public Intelligence engine also require no support agreement; eligible commercial production use requires registration. Optional licensing can add maintained registry intelligence, architecture evaluation, integration planning, release verification, deployment support, and operational review. Coverage hours, response targets, named contacts, security responsibilities, and escalation paths are defined in the applicable agreement.
Operated Proof
Motherboard and Click IT operate ToggleLogic inside SAM against real organizational workloads. ToggleLogic Intelligence currently runs there in shadow mode: it records recommendations and rationale while SAM's existing route remains in control.
That reference environment helps us evaluate releases and operating assumptions. It does not mean a licensee must adopt SAM, nor does it substitute for the licensee's own acceptance criteria and production controls.
Engagement Scope
An engagement is shaped around the existing application and infrastructure estate. The exact deliverables and responsible parties are agreed before work begins.
Document the application boundary, approved model resources, present route, decision interface, and deployment-specific requirements.
Define representative workloads, measurable acceptance criteria, exclusions, escalation behavior, and the authority required for promotion.
Record what Intelligence would recommend while the host retains its current selected route, then compare the evidence with existing behavior.
Promote only accepted routes and policies under named authority, with deployment-specific rollback and exception procedures.
Review compatibility and release evidence before a new version is promoted into the licensee's environment.
Review findings, exceptions, changed requirements, and support responsibilities on the cadence defined in the agreement.
“Support is part of the deployment design. The parties should know who owns each decision, what evidence is required, and how an exception is escalated before production routing changes.”
— ToggleLogic operating principleHow We Operate
Service levels are not implied by the website. They are selected for the deployment and documented in the applicable agreement.
Name the technical contacts, business owner, promotion authority, and the party responsible for each integration boundary.
Specify coverage hours, request channels, severity definitions, response targets, and escalation paths for the agreed scope.
Define compatibility review, evidence requirements, approval responsibility, maintenance windows, and rollback procedures.
Document provider accounts, infrastructure, data handling, security controls, observability, and operational ownership for the installed topology.
Release Discipline
We evaluate releases and decision behavior in our own working SAM environment before recommending licensee promotion.
Compatibility, test, and provenance evidence must be reviewed for the version and deployment under consideration.
Named contacts, review cadence, response targets, and escalation procedures are commercial terms—not universal website promises.
Define the Engagement
Plan a bounded evaluation and define the support model required for any deployment that follows.
Plan an Architecture Evaluation →Scope · evidence · promotion authority · written support terms